Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is L’Hemisfèric?

L’Hemisfèric is an iconic planetarium and IMAX cinema located within the City of Arts and Sciences in Valencia, Spain.

When was L’Hemisfèric opened?

It was inaugurated in 1998 as part of the cultural complex designed by Santiago Calatrava.

What can visitors see at L’Hemisfèric?

Visitors can experience immersive 3D films, astronomy presentations, and educational shows on a giant IMAX screen.

Where is L’Hemisfèric located?

It is situated in the City of Arts and Sciences complex in Valencia’s Turia Gardens.

How long does a typical show last?

Most shows at L’Hemisfèric run between 40 to 60 minutes.

Is L’Hemisfèric suitable for children?

Yes, many shows are designed to be family-friendly and educational for children.

Are guided tours available at L’Hemisfèric?

Yes, visitors can book guided tours to learn more about the architecture and exhibits.

What are the opening hours of L’Hemisfèric?

L’Hemisfèric typically opens between morning and evening hours, but times can vary seasonally.

Is photography allowed inside the venue?

Photography is generally allowed, but flash and tripods are restricted during shows.

Does L’Hemisfèric have facilities for people with reduced mobility?

Yes, the venue is accessible to visitors with reduced mobility.

Can I purchase VIP tickets for a special experience?

VIP ticket options are available for an enhanced visit with additional benefits.

Is there a place to buy tickets on-site?

Tickets can be purchased both online and at the venue’s box office.

What languages are the shows presented in?

Shows are often available in multiple languages, including English and Spanish.

Is there a place to eat near L’Hemisfèric?

The City of Arts and Sciences complex features several cafes and restaurants nearby.

Can I combine a visit to L’Hemisfèric with other attractions?

Yes, combination tickets are available for other nearby attractions within the City of Arts and Sciences.

Are there any restrictions on what I can bring inside L’Hemisfèric?

Large bags and food are generally not allowed inside the auditorium.

Is there parking available close to L’Hemisfèric?

Parking facilities are available nearby within the City of Arts and Sciences area.

How crowded does L’Hemisfèric get during peak times?

The venue can get busy during weekends and holidays, so advance ticket purchase is recommended.

Are there any special events hosted at L’Hemisfèric?

Occasionally, special screenings and educational events are organized throughout the year.